ServiceNow’s Customer Chief Warns ‘Tokenmaxxing’ Is an A.I. Hype Cycle Companies are spending heavily on A.I. tokens, but ServiceNow’s Chris Bedi says true ROI comes from efficiency gains, not raw usage metrics. By Aaron Mok
100 Leaders Shaping the Future of Artificial Intelligence They write the script that the rest of us follow. By The Editors
The V&A East Opens With an Exhibition That Reconsiders Britain’s Musical History By Fred Garratt-Stanley
In Alison Chernick’s ‘House of Criticism,’ Jerry Saltz and Roberta Smith Step Out From Behind Their Bylines By Olga Samofalova